Customer Services
FAQs
Quick answers to common questions about ordering, delivery, artwork, returns, and support. If you cannot find the answer you need, our team is happy to help.
Ordering and payment
Can I order online and by phone?
Yes. You can place orders online or contact us directly for assistance.
Which payment methods do you accept?
We accept major card and digital wallet options, plus BACS where available. See our Payment Options page for current methods.
Can I get a pro forma invoice?
Yes. Contact us with the items you need and we can issue a pro forma quotation/invoice.
Delivery and lead times
How fast is delivery?
Lead times vary by product. In-stock hardware is often dispatched quickly, while printed and made-to-order items take longer.
Can I request an urgent delivery?
Yes. Contact us before ordering and we will confirm the fastest available option.
Do you deliver internationally?
Many products can be shipped internationally. Delivery cost and transit times depend on destination and order size.
Artwork and print
When does print production start?
Production starts after we receive print-ready artwork or final approval.
Can you help with artwork setup?
Yes. Our team can advise on file setup and print requirements before production.
Will I see a proof before print?
Proofing options depend on the product. Where applicable, we provide proofing/approval stages.
Returns and support
How do I return an item?
Contact us first to request a Returns Authorisation and return instructions.
What if my item is damaged or faulty?
Report issues as soon as possible with your order number and photos so we can resolve quickly.
How do I contact customer service?
Use our Get in Touch page for phone, email, and contact form options.
Need help with your order?
Our customer services team is here to help. Call 020 8664 5660 or email [email protected].