Customer Services
Payment options
We offer secure payment methods for fast and flexible checkout across all devices. Available methods can vary by order value, currency, and billing/shipping country.
Accepted methods
When payment is taken
Card and wallet payments are authorised at checkout. Charges and settlement timing may vary depending on your provider.
For BACS orders, production/dispatch starts after cleared funds are received.
Secure checkout
All online payments are processed over encrypted connections and monitored by fraud-prevention checks.
If additional verification is needed, our team will contact you before dispatch.
BACS payment details
Please include your order number as the payment reference. Use the account details provided at checkout or in your order confirmation email.
For pro forma invoices, purchase orders, or account facilities, contact [email protected].
Need help with your order?
Our customer services team is here to help. Call 020 8664 5660 or email [email protected].