1. Who we are

Data controller: Expolite.
Address: 31-35 Wortley Road, , Croydon, CR0 3EB.
Contact: [email protected]

2. Information we collect

• Identity and contact data (name, address, phone, email).
• Order and transaction data (products purchased, payment and delivery details).
• Technical data (IP address, browser/device information, cookie identifiers).
• Communication data (messages, calls, and support requests).

3. How we use your data

• To process and fulfil orders, payments, and deliveries.
• To provide customer service, returns, and warranty support.
• To prevent fraud and keep our services secure.
• To improve website performance and customer experience.
• To send service messages and, where permitted, marketing communications.

4. Legal bases

We process personal data under applicable legal bases, including contract performance, legal obligations, legitimate interests, and consent where required.

5. Sharing your data

We may share data with trusted third parties only where needed, such as:

• Payment providers and anti-fraud services.
• Delivery and logistics partners.
• IT, hosting, and analytics providers.
• Professional advisers or regulators when legally required.

6. Cookies

We use cookies and similar technologies for essential site functionality, analytics, and personalisation. You can control non-essential cookies via site cookie settings where available.

7. Data retention

We keep personal data only as long as necessary for the purposes described here, including legal, accounting, and tax requirements.

8. Your rights

Subject to applicable law, you may have rights to:

• Access your personal data.
• Request correction or deletion.
• Object to or restrict certain processing.
• Request data portability.
• Withdraw consent where processing relies on consent.

To exercise your rights, contact [email protected].

9. Complaints

If you are unhappy with how we handle your data, please contact us first so we can resolve your concern. You may also lodge a complaint with your local data protection authority.