Customer Services
Shipment of your order
We aim to dispatch quickly and keep you informed from checkout to delivery. Exact lead times are shown on each product page and confirmed in your order email.
Typical dispatch times
- In-stock hardware: next working day dispatch when ordered before [3:00pm].
- Printed products: typically 3-5 working days from artwork approval.
- Made-to-order lines: lead times vary by product specification.
Delivery windows
- Standard weekday delivery window: [8:30am-5:30pm].
- Timed options may be available at checkout (for eligible products/areas).
- A signature may be required on delivery.
Tracking and delivery support
Once your order has been dispatched, tracking details are sent where available. If your order is urgent, contact us before placing the order so we can confirm the fastest available option.
For large or palletised consignments, please ensure suitable access and someone is available to receive the goods.
International delivery
We can arrange delivery outside mainland UK for many products. Shipping costs and transit times vary by destination, dimensions, and service level.
Customs duties, taxes, and local import fees are the responsibility of the receiver unless agreed otherwise.
Need help with your order?
Our customer services team is here to help. Call 020 8664 5660 or email [email protected].