Customer Services
Warranty and repairs
We stand behind the quality of our products and provide support if a genuine fault develops. Warranty coverage depends on the product type and manufacturer terms.
What is covered
- Manufacturing defects under normal intended use.
- Component failures within the stated warranty period.
- Repair or replacement at our discretion where faults are confirmed.
What is not covered
- General wear and tear, misuse, accidental damage, or neglect.
- Damage caused by incorrect setup, storage, or modification.
- Consumables and print wear unless explicitly covered.
How to request a warranty assessment
- Email your order number, product name/SKU, and a fault description.
- Attach clear photos/video showing the issue.
- Wait for troubleshooting steps or return instructions from our team.
- Do not send goods until a returns reference has been issued.
Repair turnaround
Repair and replacement times vary by product and parts availability. If an in-warranty repair is not practical, we may offer a like-for-like replacement or an alternative resolution.
For out-of-warranty items, we can often provide paid repair options or replacement quotes.
Need help with your order?
Our customer services team is here to help. Call 020 8664 5660 or email [email protected].